Golden Ratio
Golden Ratio

Privacy Policy

This policy explains how Golden Ratio Community Care Alliance Inc operates the Golden Ratio website and GRPortal and collects, uses, stores, protects, and shares information submitted through private request links, document uploads, and communication forms.

Effective date: August 29, 2026

1. Information we collect

Depending on the form or service you use, we may collect:

  • Contact information, including name, email address, mobile or telephone number, mailing address, and preferred language.
  • Application and profile information, including date of birth, education, identity, demographic, physical-description, address-history, household, training, eligibility, and status information.
  • Sensitive records submitted through restricted forms, including Social Security information, electronic signatures, authorizations, and requested identity, education, employment, and training documents.
  • Communication and consent records, including the mobile number, exact consent language and version, message sender and use case, date and time, source page or form, IP-derived security fingerprint, browser information, message status, and opt-out status.
  • Technical and security information, including browser type, IP address, access time, request-link activity, upload records, and system logs.

2. How we use information

We use information to review and support applications; create and maintain authorized profile records; request and organize documents; track training; coordinate appointments and next steps; communicate about pending items and status; prevent misuse; maintain security; and meet legal, audit, compliance, and operational obligations.

3. Calls, email, and text messages

We may contact you by the communication methods you provide and authorize. Informational SMS may concern your application, requested documents, appointments, training, profile, status updates, and related processing. SMS consent is optional and is recorded separately from other application, document-processing, or electronic-signature authorizations.

4. Mobile information and SMS consent

We do not sell or rent mobile information. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. No mobile opt-in or text message consent will be shared with third parties or affiliates.

5. Other sharing and disclosures

We may disclose other information only:

  • To vendors that operate our website, secure storage, authentication, email, telephone, SMS, or other essential systems under appropriate restrictions.
  • To an agency, program, clinic, credentialing body, or other authorized recipient when you have authorized the related administrative use or disclosure.
  • When required by law, legal process, or a valid government request.
  • When reasonably necessary to protect people, prevent fraud or misuse, enforce our terms, or secure Golden Ratio systems.

We do not sell personal information.

6. Security and storage

We use access controls, private storage, administrative authentication, restricted request links, and operational safeguards designed to protect submitted information. No electronic system can guarantee absolute security. Do not send Social Security numbers or sensitive documents through ordinary email or SMS; use the secure upload request provided to you.

7. Retention

We retain records for as long as reasonably necessary for application support, credentialing, service coordination, audit, security, legal, compliance, dispute-resolution, and operational purposes. Retention periods may vary by record type and applicable requirements.

8. Access and correction

You may request access to or correction of information you submitted by contacting us. Some records may need to be retained where required for security, legal, audit, or compliance reasons.

9. Adults

This website and GRPortal are intended for adult applicants, participants, staff, and authorized users. They are not directed to children.

10. Policy changes

We may update this policy as our forms, systems, vendors, workflows, or legal obligations change. The effective date identifies the current version.

11. Contact us

Golden Ratio Community Care Alliance Inc
39 Brighton 6th Ct, Brooklyn, NY 11235, United States
Email: admin@grportal.org
Phone and SMS help: (929) 202-2882

For messaging details, review our SMS Terms.